TERMS AND CONDITIONS
BOOKING AND PAYMENT OF OUTSTANDING BALANCE
All reservation requires a deposit of 50% of the total price. After your deposit and booking confirmation, your outstanding balance must be paid during your Briefing session. Failure to pay any outstanding balances prior to departure will result in the inability to partake in your trip.
Visitors from Peru, Colombia, Ecuador and Bolivia pay the price of the ticket Machu Picchu at a discount ($20usd). In addition there are special discounts for university students and minors (between 8 and 17 years). Children under 8 years old enter Machu Picchu for free.
Pick up at hotel, whenever it is in the center of the city and previous coordination. For places outside these limits, you must coordinate the feasibility of your pick-up or meeting point, or additional cost. We also have the option of meeting in the Plaza de Armas of Cusco.
All excursions are subject to itinerary changes based on a variety of circumstances. Cusco Expedition reserves the right to cancel or change any trip due to river, road, weather conditions, or political climate. We also reserve the right to cancel any trip due to client unsuitability because of age, ill health, poor fitness, intoxication etc.
Any missed tours due to the above listed incidences cannot be refunded or recuperated.
The price and duration of a trip will never change once you’re registered. If a trip is cancelled due to circumstances beyond our control a trip credit equal to the full amount paid will be issued.
If you wish to change the date of departure and/or route of your trek after making the reservation, there will be a $60usd per person.
CANCELLATION AND REFUND POLICY
Cusco Expedition is not responsible for additional expenses incurred by preparing for the trip (for example: non-refundable advance purchase air tickets, clothing, equipment, visa fees, medical expenses, etc.).
If you cancel or leave a multi-day trip for any reason:
All 50% deposits needed for the confirmation of any tour, are non-refundable and non-transferrable.
Full payment is required 48 hrs prior to departure. In case of not being able to make full payment within said time frame, an alternative payment system must be arranged and coordinated. Failure to do either of the above can result in CANCELLATION of your tour.
In case of delayed arrivals to Cusco (due to delayed flights, buses etc.), Cusco Expedition assumes no responsibility for missed tours. Cusco Expedition staff will do their best to accommodate and make the required modifications. However, all additional costs for such modifications will not be included in the original price.
Cancellations as a result of illness, missed flights and any other reason made within 48 hours of the scheduled trek departure, are considered NO-SHOWS and will be subject to full payment and no refunds.
In case of sickness while on the trail, emergency costs for transportation are not included.
We require medical releases for prospective guests over 70 years of age and for various circumstances such as history of cardiovascular disease, chronic illness, and other conditions and factors.
Let know to the guides if you consume any medical tab, pill or chronic illness to prevent the any accident.
For your protection, we recommend the purchase of travel insurance. Travel insurance provides you with trip cancellation or interruption, travel delay, medical expenses, emergency assistance, baggage delay coverage, etc.